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FAQ

  • WHAT EXACTLY IS AN AMINO ACID?
    Amino acids and proteins are quite simply, the building blocks of life. When proteins are digested (or broken down) in the system it is the amino acids that remain and the amazing human body uses these amino acids to produce proteins that help the body perform many bodily functions including but not limited to; 1) breaking down food, 2) growing, 3) repair of body tissue, as well as providing a source of energy. Amino acids are classified into three groups; which are Essential, Nonessential, & Conditional. Essential amino acids cannot be made by the body and therefore must come from food, while Conditional are as they sound; not essential (except in applicable times of illness and stress). Now, Nonessential amino acids means that our bodies produce a given amino acid, even if we don’t get it from the food(s) we eat, but getting a balance of these over the whole day is still important.
  • IS L-SERINE SAFE?
    The U.S. Food and Drug Administration (FDA) considers serine; both in L and DL-forms as a food additive. L-serine has the Generally Regarded as Safe (GRAS) designation by the FDA and it is listed under “Nutrients and/or Dietary Supplements” (Title 21, Chapter I, Subchapter E, Part 582, Subpart F, Sec. 582.5701
  • HOW DO I KNOW THE L-SERINE IS PURE?
    Our manufacturing process guarantees purity, potency and quality in the following ways: Manufactured in FDA registered facility Conforms with Good Manufacturing Practices Use suppliers that we have known for years Use no artificial colors, binders, preservatives Use non-GMO sources All materials screened for purity/tested pathogens Every batch of every ingredient is identity tested Double/triple checked by Quality Control Expiration Date on every bottle, stick pack, package, or similar
  • ARE THERE SIDE EFFECTS?
    You should not experience any adverse side effects as long as you use the product as directed, but while rare, potential side effects include; stomach discomfort, constipation, Diarrhea and frequent urination.
  • HOW MUCH L-SERINE SHOULD I TAKE?
    Truly, that is a question best answered by your health care provider. This website offers links to legitimate studies and papers concerning serine and some talk about dosing. We suggest 8-10 grams (that’s 8,000 – 10,000 mgs) per day and the REMINISA stick packs by Cognell Benson make it easy, at home or on the go, to take that dosage. Take just 2 Reminisa stick packs a day and that will give you an additional 8 grams of L-Serine daily. If you want to start with a smaller dose you can also start by taking four (4) to six (6) capsules every day for 30 days. Each capsule contains 450mg. You should take the capsules with meals as it will help with your digestion.
  • WHAT ELSE CAN I DO?
    The good news is that there's plenty you can do help your body and mind; Exercise - We know that exercise plays a key role in healthy living. Not only do we exercise our muscles, but we need to help our minds exercise as well. Drink - It is important to drink enough fluids during the day to keep your body well hydrated. Meditate - I know how busy we all are, but we need to find "me" time. An increasing body of research is proving meditation's undeniable role in our overall health. Meditation reduces our overall stress load, helps increase our cognitive and heart health as well as optimizing all of our body's functions. Meditation can have a hugely positive impact on all aspects of our life.
  • WHAT TYPE OF GUARANTEE DO I HAVE?
    All products from Cognell Benson Industries are 100% GUARANTEED. Your order of L-Serine is 100% unconditionally GUARANTEED. If you are unhappy for ANY REASON within 30 days, simply return your full or partial bottles and you will be issued a Complete/Immediate REFUND (less Shipping and Handling) - No Questions Asked. Please obtain a Return Authorization number prior to shipping.
  • WHERE DO YOU SHIP?
    We ship everywhere in America, and we ship internationally as well. Feel free to contact our customer support team if you are unsure about shipping to your area.
  • HOW DO I GET FREE SHIPPING?
    Every order over $79 is shipped free within the continental United States.
  • HOW DO I CANCEL MY ORDER?
    Unfortunately, once you process your order, we are unable to modify or cancel your order. Once your order is placed and confirmed it immediately gets processed through our automated warehouse processing. This ensures that we are capable of shipping your order quickly and efficiently, getting your products out of our doors as soon as possible. In cases where cancellations are permitted, a 10% restocking fee will be charged. Shipping cost is not refundable.
  • MY ORDER DID NOT PROCESS, BUT FUNDS WERE TAKEN FROM MY ACCOUNT. WHAT DO I DO?
    What you’re viewing on your account is only an authorization hold. The charge is scheduled to be released within 24-72 business hours. The reason this has happened is typically due to the credit card being processed with the incorrect billing address. We will only process a credit card transaction when the billing address listed is the correct address linked to the credit card that is being used. This is a precaution we take to prevent fraudulent transactions in order to protect our customers. If the billing address is correct and you are still being declined, please return to the checkout page and re-enter your billing information and try again, or contact your financial institution for assistance with.
  • DO YOU SELL WHOLESALE?
    Yes. We are always on the lookout for strategic partners, distributors, and/or retail to better serve the public. We can be reached by email at info@cognellbenson.com.
  • WHAT DO I DO IF I CANNOT ENTER MY DISCOUNT CODE?
    If you are experiencing an issue when entering your coupon code, DO NOT PROCESS YOUR CREDIT CARD. Please contact our customer support department and one of our representatives will help you and process your order with your coupon code/discount.
  • WHAT IF MY DISCOUNT CODE HAS EXPIRED?
    Although your discount code has expired, we come out with new discounts regularly. Be on the lookout for future discount codes! If you’re ever experiencing trouble purchasing with a discount code don’t hesitate to contact us.
  • WHEN WILL MY ORDER SHIP?
    Orders are usually shipped Monday through Friday. Please allow 24-48 business hours for processing & handling (including and other expedited services). In most instances, all orders are usually shipped same-day. Orders processed through the weekend will be processed on Mondays of the following week. Shipments are not processed on weekends or national holidays.
  • WHERE IS MY ORDER/PACKAGE?
    Use the provided tracking number to track your number on the UPS website. The tracking number can be found on your order confirmation email or your order history if you created an account during checkout. If you are currently logged in you can find your order history here. If the CARRIER says the package was delivered but you have not yet received it, please contact them or your local post office for further assistance. We recommend opening a research of delivery claim with the carrier of record which may help in located your package’s whereabouts. Please be aware there can sometimes be a delay in actual delivery times.
  • WHERE CAN I FIND INFORMATION ABOUT MY ORDER?
    Once your order has been processed & shipped, you will automatically receive an email with your tracking number enclosed. It may take up to 24 hours for your tracking number to show any updated information. To find out information on your order, you will need to contact us by email at info@cognellbenson.com.
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